I had a little issue with some jewellery I purchased from another Michael Hill store and didn’t expect much help considering I didn’t have a receipt on me, and it was purchased elsewhere. I was approached by Catherine, she went above and beyond and helped me in the most professional way. I’d happily go back to Michael Hill Eastgardens just to be served by Catherine who’s customer service is fantastic.
I called late on a Friday desperate to collect my ring in time to give to my partner & all three women I spoke to were very helpful & informative. Finally when I was stuck in traffic on my way to the store, Chris offered to drive the ring to me where I was stuck after she had finished work. It took her an hour to get to me but she battled traffic & handed me my ring. Service like this is a luxury that we as customers are rarely afforded & she is an absolute asset to the business. I am now in the market for another ring & will be calling Chris straight away! A++
Over the years I've purchased many different bits and pieces from these guys and that whole time, every interaction was excellent. I don't even bother looking anywhere else now because I know i won't find service or jewelry that compares to that which I get from the guys here.