We received very good service from this Consulate after my husband lost his passport. He received a temporary passport within 4 days and was able to make our flight. Although we had to check for daily emails on progess, and were not told with certainty it would be ready on time, receiving the email Wednesday evening to pick it up Thursday afternoon for an early morning flight on Friday was great news! Everyone at the office from the security guard to the interviewer was friendly and professional. We did not call but communicated in person at the beginning-later used email.
Passport renewal via mail was straightforward and I got my new passport within the estimated time. It would be helpful if the consulate would acknowledge that they received my application and also notify me the status of my application.
The consulate staff were extremely helpful and took a very human approach, which I really appreciated in a stressful situation. Way to go! You guys saved the day.